Resume

Information Technology Support Consultant, ForTechSupport LLC

January 2022 – Present

• Automated mobile device enrollment with Intune Autopilot and JAMF Zero-Touch.
• Implemented remote monitoring systems to detect and resolve IT issues proactively.
• Built interactive dashboards to visualize system performance and incident trends.
• Coordinated vendor partnerships to ensure timely hardware and software upgrades.
• Conducted comprehensive user training sessions on new IT tools and cybersecurity.
• Developed digital signage displays for real-time logistics and schedule updates.
• Designed and launched small business websites to enhance local online presence.

End User Technology Engineer, Unibail-Rodamco-Westfield

October 2023 – July 2024

• Served as an escalation point for the problems the service desk was unable to resolve.
• Managed incidents, problems, requests, changes, and knowledge via ServiceNow.
• Contributed to tasks related to office construction and temporary workspaces.
• Automated device enrollments using Intune Autopilot and JAMF Zero-Touch.
• Created and deployed apps and printers via Intune Portal and JAMF Self Service.
• Assisted in multi-phase upgrades of Microsoft Surface devices to Windows 11.
• Enabled LSA Protection and configured event forwarding for Windows devices.

Support Engineer, Analysis Group

July 2019 – January 2022

• Collaborated with a team to support over 1,100 employees across multiple offices.
• Ranked among the top support engineers for highest average ticket resolutions.
• Maintained uninterrupted support by covering the queue outside of normal hours.
• Imaged computers and VMs with Windows 10 for onboarding and replacements.
• Conducted testing of equipment in all conference rooms at the Los Angeles office.
• Secured company and client data via encryption and managing file permissions.
• Assisted in seamless data transfers via SFTP, client portals, ShareFile, and Dropbox.

IT Support Associate, Independent Electric Supply (now OneSource)

August 2018 – July 2019

• Delivered on-site and remote IT support to 500+ employees across multiple sites.
• Upgraded all employee devices from Windows 7 and 8.1 systems to Windows 10.
• Utilized Altiris for standardized deployments of system images and applications.
• Managed office and warehouse printers using Printer Logic and office floor maps.
• Transitioned all users from Mozy Backup to OneDrive for Business for file backups.
• Managed Verizon Wireless account with 400 lines for smartphones and tablets.
• Installed digital signage for logistics team to display and update driver schedules.

Technical Support Specialist, Peterson Sullivan LLP (now BDO)

July 2017 – July 2018

• Delivered comprehensive IT support to 200+ employees in a busy accounting firm.
• Replaced outdated Windows 8.1 laptops with new Windows 10 devices company wide.
• Standardized workstations with three monitors and docking stations for every desk.
• Attended weekly strategy meetings to discuss updates on current IT issues and trends.
• Installed office printers using office floor maps and Printer Logic for increased productivity.
• Programmed electronic access cards to secure building entry for employees and guests.
• Streamlined loaner equipment requests using Microsoft Flow for improved efficiency.

Technical Support Specialist, First Realty Management

April 2015 – April 2017

• Provided the sole IT support for a property management firm with 200+ employees.
• Served as the primary contact for vendors, ISPs, and IT service providers at all offices.
• Managed Active Directory systems accurately for all users, groups, and computers.
• Provided on-site IT support across New England for various property locations.
• Conducted software and equipment training sessions during employee onboarding.
• Performed regular data backups using Symantec Backup Exec for secure data recovery.
• Voted by my peers as Home Office Employee of the Year for outstanding performance.